Return and refund policy

The account holder is responsible for all recharges made from the mobile or Online Profile is service they have registered with AllRechargeBD.com, whether completed by themselves or someone else.

We’re unable to refund recharges that have successfully loaded credit onto a mobile service. Transferred credit to wrong or invalid or inactive mobile number won’t be refunded.

It's your responsibility to ensure that the destination number is hundred percent correct.

If you don't get your recharge money within 3 hours you can apply for a refund. This function is only applicable only 9am to 6pm Bangladesh Standard time.

Of course, your statutory rights as a consumer are not affected by our refund policy and we will always honor our obligations in this regard.

You can check your recharge details online or Offline SMS

Login to “Your Account” and see the transaction details for each of your recharges online. You’ll see every recharge request you’ve made using AllRechargeBD.com SMS Recharge, and confirmation that a recharge has been successfully applied to your mobile account and payment deducted.

If you lose your mobile phone

Immediately report your lost or stolen mobile phone to your mobile service provider. When they suspend your service, anyone finding your phone will not be able to make or receive text messages. This makes Optus SMS Recharge inoperable using SMS. If you need to get a replacement phone and SIM, your pre-paid credit balances can be transferred by your service provider.

Eligibility

The User needs to be of 18 years or above to be using the services of the 'site'. In case any user below 18 years registers to the 'site', his or her registration would stand as void. "User" represents and warrants that he/she has the right, authority, and hereby accepts that he or she is of legal age to accept and abide by the terms and conditions of use of the 'site'. And that while using the site, The "User" shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity. The "Site" may terminate the account of such a visitor, delete the content posted by him/ her, prohibit access to the 'site' or to any of its related services for any reason without citing or stating any reasons as and when needed and without limitation.

Registration

The Registration form to be filled by the 'user 'for registration to the 'site' needs to be filled as accurately as possible to the best of knowledge of the user. The responsibility of maintaining the security of the password and id lie with the user and is directly liable for any action/ use of the 'site' from his/ her account. It is the duty of the user to immediately notify the site if their account is being used without authorization.

The user agrees to update the user account details as and when prompted by the site and in time to time in case of any change in any registration detail provided by the user on the 'site'.

The 'site' has full right to terminate any user account without stating any reason and without any notice.

Use of the Recharge Facility

AllRechargeBD.com provides Recharge of Prepaid or Postpaid Phones & Mobile Banking (Bangladesh) for personal use and not commercial use. The user in using this facility agrees to the following Terms:

1. The User is solely responsible for entering the correct information (phone number, recharge value, etc.)

2. AllRechargeBD.com is not responsible for faulty connection on the side of the user while using the Payment Option

In case the user has paid and not received the recharge amount within 3 hours, the user will have to submit complete transaction details along with contact details to customer support at AllRechargeBD.com. This function is only applicable only 9am to 6pm Bangladesh Standard time. The matter will be resolved after cross checking with the concerned service provider vendor after which refund, if any, will be made to the users account. This process may take 2 days or longer depending on the response from the vendor. AllRechargeBD.com will not be liable for late action in such a case.

3. AllRechargeBD.com will not refund any money once sale has taken place.

4. The user hereby agrees that by using the facility of online recharge from AllRechargeBD.com, the user has agreed to pay out of will any extra charges on account of online service/ sale of online recharge.

Changes to the Terms and conditions

The site may amend its terms and conditions at any time, at its sole discretion. If there is any change made in the Terms and conditions that will be notified to the User you by posting an announcement on the site so that the User is always aware of the Updating of the site from time to time. The User is responsible for regularly reviewing these Terms of Service so that you will be apprised of any changes.