Privacy Policies

Privacy Policy of AllRechargeBD.com

Publish Date: June 01, 2008

Effective Date: January 24, 2010

Update Date: January 01, 2014

All Recharge Bangladesh_Privacy Policy

AllRechargeBD.com is a mobile credit transfer service of softcombd. The service is accessible to our users via a variety of gateways. The Site collects information from registered and un-registered users, related to AllRechargeBD.com transactions and user accounts as well as information required.

This Privacy Policy statement describes the information collected on the Site and the policies pertaining to the use of this information. Please read this information carefully so you are fully aware of the way your private information is collected and used. If you do not agree with our policy and do not wish your information to be gathered and used in the manner hereby described, you should not use our Site as a registered or an un-registered user.

We care about your privacy and invest great efforts in collecting and using your private information in accordance with industry standards and general business ethics. We hope you will find our practices satisfactory and will accept the terms of this privacy policy by continuing using our Site.

If you have questions or concerns regarding our privacy policy, please write to us at support@allrechargebd.com.

This privacy policy is effective upon acceptance for new users and customers and is otherwise effective on January 24, 2010.

The kinds of personal information held by us

We only collect Personal Information from you that are necessary for us to perform our functions in order to provide the Services (as defined in the Optus SMS Recharge Terms and Conditions). The Personal Information we hold about you will depend on the services you request from us and the use that you make of those services. However, the information may include:

1.       Your Name, Mobile Number and Email.

2.       Account name and account number held by financial institutions from which payments for services provided by us are made.

3.       Records of communications between you and us relating to services provided by us to you.

4.       Records of use made by you of services provided by us to you.

5.       Billing information.

What are the consequences of not providing personal information?

In some cases, we may not be able to provide you with the services if you refuse to provide us with the Personal Information we need to perform the service.

Use of your personal information

We respect your privacy. As a result, we do not trade, rent or sell your Personal Information.

The primary purpose for which we use your Personal Information is to provide you with mobile phone based eCommerce services such as a service to recharge your prepaid or postpaid mobile. In the course of providing these services to you, we may also use your Personal Information for related purposes, which include the following:

1.         Administering contractual agreements or arrangements necessary to provide services to you,

2.         Processing your application,

3.         Provisioning your service,

4.         Providing you with a customer service,

5.         Conducting market and product analysis and sending you product or services Information,

6.         Charging for that service,

7.         Providing receipts for charges made.

How we collect personal information?

We collect Personal Information directly from you when you supply it to us in connection with a request for services. We may also collect Personal Information from third parties such as:

1.       Entities who provide services to us which are related to the provision of services to you,

2.       Government agencies which administer relevant laws or complaint resolution processes established under those laws; and

3.       Independent sales organizations.

4.       When you visit this website or download information from it, our Internet Service Provider (ISP) makes a record of your visit and may record the following information:

5.       Your Internet address;

6.       Your domain name, if applicable; and

7.       The date and time of your visit to the website.

Our ISP also collects information such as the pages our users access, the documents they download, links from other sites they follow to reach our site, and the type of browser they use. However, this information is anonymous and is only used for statistical and website development purposes.

Disclosure

We may Disclose Personal Information to related or unrelated third parties if consent has been obtained from you. This will include obtaining your consent for Disclosures made under the credit reporting requirements of the Privacy Act.

We may Disclose Personal Information between Related Bodies Corporate. Where information is disclosed to such a Related Body Corporate, that Related Body Corporate is bound by the original primary purpose for which the information was collected.

We may Disclose Personal Information to unrelated third parties to enable outsourcing of functions (such as payment services), where that is Disclosure or Use for a related purpose and has been notified to individuals or where such Disclosure is within the individual's Reasonable Expectations.

We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.

We may Disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.

We may Disclose Personal Information to avoid an imminent threat to a person's life or to public safety.

If a Disclosure is not for a primary purpose; is not for a related purpose; or upfront consent has not been obtained, we will not Disclose Personal Information otherwise than in accordance with the exceptions set out in the paragraphs above.

We do not generally sell or share our customer lists on a commercial basis with third parties but if we did, we would only do so if we had the appropriate consent of the individual involved. If the consent provided is conditional, we will take steps to ensure (by contract) that the use of our customer list by third parties does not exceed the scope of the consent.

 

Access to personal information

Generally, you have the right to see or obtain a copy of Personal Information about you that we may hold.

We will handle requests for access to Personal Information in accordance with the National Privacy Principles. To request access to your Personal Information, please contact Customer Service on +8801712210371.

As long as we can verify your identity, the person you speak to may be able to provide you with the information you require over the telephone. If you wish to have a copy of any information, we will ask that you put your request in writing and either post or fax that request to us. Again, this is to ensure that we can verify your identity.

In some cases, we may need time to consider and respond to your request for access. If we need time to consider your request, we will acknowledge your request within 2 working days and respond within a maximum of 7 days.

If for any reason we refuse to give you access to your information we will let you know why, in writing. The circumstances in which we may refuse to give you access to Personal Information we hold about you include where giving you access:

1.       Would have an unreasonable impact on other people's privacy,

2.       Would prejudice any negotiations we are having with you,

3.       Would prejudice an investigation of unlawful activity,

4.       Would prejudice activities carried out by, or for, a law enforcement body.

If you believe that we hold Personal Information about you that you consider to be inaccurate, incomplete or out of date you should tell us by calling +8801712210371. In most cases, we will amend any inaccurate, incomplete or out of date information. In some cases it is necessary for us to keep a record of what we know or understand to be correct at a particular time. However, in those circumstances, if you request, we will take reasonable steps to associate with the relevant record of your Personal Information a statement to the effect that you claim the information is inaccurate, incomplete or out of date. We would ask that you discuss your request with us by calling +8801712210371.

Security of your personal information

We are committed to protecting your privacy and recognize our obligations to take all reasonable steps to protect your Personal Information from misuse and loss and from unauthorized access, modifications or disclosure.

When you sign up with Optus AllRechargeBD.com and whenever you login to your account on our website, all the information you provide is sent over SSL. SSL encrypts the information before it leaves your computer and can only be decrypted by our server. We use SSL certificates from Entrust to protect your Personal Information.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any Personal Information held by us. However, we will not be held responsible for events arising from unauthorized access to your Personal Information.

Security of your payment information

When you register your card details with us they go directly into the system of DPS Payment Express, one of the largest secure payment service providers in Australasia. This means we never store your card details on our servers, and comply fully with current payment security standards.

 

Cookies

Cookies are data that a website transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most websites, including ours, can facilitate a user's ongoing access to and use of a site. They allow us to customize the website to your needs. The cookie cannot tell who you are, or determine your personal details, and is not used to actually track your access, apart from making sure you are the same person over a given "session" online. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.

 

Security of stored information

We take physical and electronic measures to secure your information. We store your Personal Information in password-protected servers that are in a restricted and monitored area. Access to this information is limited.

You also have a role in security of your Personal Information. For example, it is your responsibility to protect your own personal access password for logging into "Your Account", where you may look up your past recharges and change your account settings.

 

Other websites

Our website contains links to other external websites such as our service partners. We are not responsible for content or privacy policies for websites that we do not operate.

 

Website access logs

All accesses to pages on our website are "logged". The sort of information contained in these logs cannot easily identify you personally, but instead contains such things as a list of the pages accessed, and the sort of browser used.

The information is used to check for attempts at "hacking", or other fraudulent activity, to indicate missing pages or other web server problems. It is periodically summarized to provide general statistics such as the number of people viewing particular parts of the site.

 

Changes to this privacy policy

From time to time, it may be necessary for us to review our Privacy Policy. We reserve the right to amend our Privacy Policy at any time and to notify you by posting an updated version on the Optus AllRechargeBD.com.

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